Photos, shipping & care.

Choosing a photo

The portrait can only be as true as the photo. The best ones are clear and well lit, taken at your pet’s eye level, with their whole face in view. Daylight near a window or outdoors works better than flash. Send the photo straight from your phone or camera rather than a screenshot.

You can add more than one photo. A second angle helps with markings, and for Their Favorite Place a photo of the place itself helps a great deal. For Together in One Frame, send one photo of each pet.

For memorials, send whatever you have. Older, smaller and less-than-perfect photos are welcome. If we truly can’t work from one, we will write to you before we start.

Proofs

Every custom portrait is emailed to you as a proof, usually within two business days of your order. Reply with changes and we will revise it at no charge. We don’t print until you approve.

Canvas & frames

Each piece is printed on canvas and gallery wrapped over a wood stretcher. A floating frame adds an outer frame in your chosen finish. Sizes are listed in inches as width × height and refer to the canvas; a frame adds to the outside dimensions. Finish names describe appearance, not wood species.

Shipping

Canvases are made to order in 3–5 business days, counted from your proof approval for custom portraits. Shipping is free within the United States. Your total, including any tax, is shown before you pay.

Returns & problems

If a piece arrives damaged or with a print problem, email us your order number and photos of the item and its packaging, and we will remake it. Ready-made designs can be returned within 30 days of delivery; the buyer pays return shipping. Custom portraits are made for one pet and can’t be returned, which is why you approve the proof first.

Write to us at hello@myforevertails.com.

Your photos

The photos you upload are used only to make your order. We don’t publish customer photos or portraits without asking first.

Looking after your canvas

Hang indoors, away from long hours of direct sun, damp and heat. Dust with a clean, dry, soft cloth. Never spray cleaner onto the artwork.

About the artwork

Portraits and designs are created with AI tools and checked by a person. They are printed canvases, not original hand-painted works. Sample portraits and room scenes on this site are illustrative, and colors can vary between screens and the finished print.